Work From Home Customer Service Agent Job Vacancy at Active Telesource Inc (Remote)

Vacancy : Work From Home Customer Service Agent
Company Name : Active Telesource Inc
Company Location : Remote

Job Description

Successful Candidates MUST LIVE IN OREGON OR WASHINGTONWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limitsKeep records of customer interactionsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of achieving expectationsStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeAdditional Details: Orientation: February 25th, Friday, 9am (2-3 hours)Training Begins: February 28th, Monday, 9amTraining Schedule: 9am- 6pm, M-F (approx 8 weeks)Work Schedules: All full-time 40hrs week. Work schedules are assigned upon successful completion of training and will fall within the business hours of 7:30 am – 8:00 pm Monday thru Friday, with rotating Saturday.JOB POSTING CLOSES: February13thInclude with resume: Good contact phone number AND email.Job Type: Full-timePay: $16.50 – $18.07 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceHealth insuranceLife insurancePaid time offVision insuranceWork from homeCOVID-19 considerations:If it is necessary to visit the corporate office in person, masks are required regardless of vaccination status at this time. We take all appropriate precautions and update staff as Covid protocols evolve.Application Question(s):Do you live in the state of Oregon or Washington?Have you worked for Active Telesource previously?Experience:Call center: 2 years (Required)Language:Spanish fluently (NOT required, but usable skill) (Preferred)Work Location: Remote

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