Team Leader – Operations Job Vacancy in (Gurgaon, Haryana)

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Vacancy : Team Leader – Operations
Company Location : Gurgaon, Haryana

Job Description

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Responsibilities:
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Support any new initiatives in the directorate.
Balance customer interests with the interests of American Express.
Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks.
Graduate
Good communication skills both written and oral
Analytical mind & attention to detail.
High level of Customer sensitivity, commitment & service orientation.
Amex product knowledge desirable
High result orientation.
Ability to take independent decision & meet stringent deadlines. Language: English
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Shift Timings- 24*7 environment”

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