Sr. Manager – Sales Job Vacancy in (London)

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Vacancy : Sr. Manager – Sales
Company Location : London

Job Description

Purpose – Broad objective of the role
Drive engagement in the UK and Ireland accounts for Contact Centre solutions. Enhance TCL relevance to enterprise customers in collaboration with UK&I sales teams. To have a deep understanding of the enterprise contact centre ‘as a service’ market, to identify & develop opportunities and pursue closure while working with the customer success team to deliver outstanding customer experience
You will be accountable for (Key Responsibilities)

Support the development of a campaign plan for the Tata Communications channel for Contact Centre solutions
Aim to increase the TCL’s wallet share and position TCL as a strategic partner for TCL customers
Identifying opportunities for large engagements and develop pursuit strategies
Deliver Revenue Targets and Pipeline Growth
Solution Selling Approach by putting across Tata Communications Point of View in the minds of customer in line with TCL processes and best pratice
Ability to work on large complex deals and make connects with CXO levels in alliance and customer organisations
Lead customer negotiations, manage deal progression and deal closure by ensuring cross functional teams (BD Teams, Bid Management, Solutions, Legal, Commercial, etc) are aligned in delivering winning propositions
Proactively identify the problem area internally with product & solutions team, setting up periodic calls between, sales, legal, commercial, solution & product to propose the desired solution to customers, priortize on key opportunities to gain faster closures.
Monitor lead and opportunity progress on CRM system Salesforce.com. Creating account development plans driving large deal closure with teams participating accross support functions Using C level mapping for faster closures.
Drive pipeline development and work with TCS and SI channel teams to enhance routes to market in support of our Alliance channel
Develop existing customer base through appropriate propositions and ethical sales methods and drive improvement in NPS (Net Promoter Scores)
Track and report market and competitor activities and provide relevant updates / reports
Constant upgrade of skills by acquiring all Role based curriculam recommended Trainings & Certifications.

You Are (behaviours to display)

Must be able to collaborate across stakeholders – Internally (Product, Marketing; Networks Team, CSO – Service Management, Billing & Collections , Solutions Team, etc) and Externally (Marketing Research, Customer forums, Partners, OEM vendor teams, etc)
Excellent Communication/Client relationships/ Executive engagements /Strategic planning /evaluating new account penetration techniques etc
Excellent command on networks transformation footprints & great product knowledge would be an additional advantage.
Highlight DRIVE behaviours – Accountability & Ownership, Collaboration, Innovation & Agility

You have experience in

12+ years of enterprise sales and account management experience. This include min of 4 years of experience working in contact centre solutions.
Should have worked with Cloud, IT/SI/Telecom organizations in account management role.
Must have experience in working with global enterprise environment
Pro-active liaise with other company functions (e.g. Product Management / Marketing / Finance / Operations)
Any Technical Sales Certification in Cloud , Hosting , Security , SDWAN, UCC & Mananged Services would be preffered . Certified Technology Consultant; Certified Technical Sales Professional; Certified in Data Analytics & Management; Certification in Program Management would be an added advantage.
Certified in Account Management; Certified in relationship management or large deals management would be an added advantage.

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