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Vacancy : Sr. Customer Onboarding Manager (Remote)
Company Location : United States
At CrowdStrike we’re on a mission – to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.
About the Role:
As a leader of the Customer Onboarding Team, you’ll lead a team of talented Technical Account Managers who work with new CrowdStrike customers globally to ensure onboarding success. Successful onboarding is a key milestone in the customer lifecycle. You’ll be responsible for ensuring your team is able to guide customers through their deployment, acting as a key technical resource, escalation point for support issues, and a trusted advisor to ensure the customer
What You’ll Do:
Build, develop, and support a customer-focused team of Technical Account managers supporting mid-market and Enterprise customers
Drive improved results for KPIs, including license consumption, configuration health, and operational health of customers
Work with Customer Success Architects to develop success plans for core and emerging subscription modules
Partner with the Customer Value Management office to identify key success criteria for CrowdStrike customers and build corresponding success plan templates
Drive execution and standardization using success plans in Gainsight
Achieve high CSAT/NPS scores for onboarding engagements
Coordinate with the Operations team to define data, reporting and automation needs to achieve objectives
What You’ll Need:
Bachelors degree (technical degree preferred)
5+ years experience with SaaS in Technical Account Management, Implementation or Service Delivery
Excellent written and verbal communications skills, including experience meeting with and presenting to senior leadership
Excellent organizational skills
High EQ/interpersonal skills in working with diverse stakeholders, including internal account teams, service delivery teams, customer teams and customer IT leadership
Strong knowledge of Customer Success and/or Customer Support
A lead from the front attitude, ability to act as a player/coach
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
A variety of professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. For applicants in Colorado the salary range is $127,308 – $190,962 + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
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