Solution Delivery Manager – Periscope Job Vacancy in (Gurgaon, Haryana)

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Vacancy : Solution Delivery Manager – Periscope
Company Location : Gurgaon, Haryana

Job Description

Who You’ll Work With
You’ll work with our Periscope team in our Gurgaon office in India. This is part of an exciting, highly visible fast-growing group within our Marketing & Sales Solutions and the broader firm.
The Marketing & Sales practice strives to help clients in both consumer and business-to-business environments on a wide variety of marketing and sales topics. Our clients benefit from our experience in core areas of sales and marketing topics such as sales and channel management, branding, customer insights, marketing ROI, digital marketing, CLM and pricing. Our practice offers an exceptional opportunity to work at the intersection of sales, marketing and consulting. Focusing on issues like redefining sales and marketing operations and commercial transformation, our people help clients build capabilities and transform how companies go to market – moving them to customer centric organizations.
Periscope is the technology backbone of McKinsey’s Sales & Marketing Practice. Founded in 2007, it combines world-leading Intellectual Property, prescriptive analytics and cloud-based tools, with expert support and training. This unique combination drives revenue growth – now, and in the future. The platform offers a suite of Marketing & Sales solutions that accelerate and sustain commercial transformation for businesses. Periscope leverages its world-leading IP (largely from McKinsey but also other partners) and best-in-class technology to enable transparency into Big Data, create actionable insights and new ways of working that drive lasting performance improvement, and typically sustain a 2-7% increase in return on sales (ROS). With a truly global reach, the portfolio of solutions is comprised of: Marketing Solutions, Customer Experience Solutions, Category Solutions, B2C Pricing Solutions, B2B Pricing Solutions and Sales Solutions. These are complemented by ongoing client service and custom capability building programs.
Periscope has a presence in 27 locations across 16 countries with a team of 800+ IT and business professionals and a network of 300+ experts. To learn more about how Periscope’s solutions and experts are helping businesses continually drive better performance, visit www.mckinsey.com/periscope
What You’ll Do
You will work closely with Periscope leadership and diverse McKinsey team members to define, set-up and manage the solution delivery processes.
In this role, you will work on more than one project at any point in time and you will be at the core of bridging client business challenges with Periscope’s capabilities. You will work with Periscope leadership and client representatives in joint problem-solving sessions and define the project scope as well as staffing requirements. You will also enable process improvements to gain efficiencies and enable a faster transition to steady-state through driving the discussions with the product development team by providing ongoing feedback on solutions and opportunities to enhance/add features.
You will support clients in their usage of Periscope solution and engage with client sponsors as well as program leadership on a regular basis to drive user adoption as well as drive the process of converting and enriching client raw data and deliver the insights related to the business challenges at stake. You will develop and execute end-to-end project management activities including scoping and requirements across implementation, deployment and client success phases of the project, meticulously planning team tasks and tracking them to completion while closely monitoring risks, issues and resolving team conflicts. Furthermore, you will execute the project with agreed requirements (cost, schedule, functionality, customer satisfaction) and professional stakeholder management to ensure business success and customer value. You will monitor and communicate the progress of project delivery. You will ensure timely and effective communication of project status, schedule, cost and assessment of risks/issues.
Given the pace of this role, you will manage relationships with senior leaders and cross-functional teams throughout the project life cycle. You will also coach and mentor junior team members by sharing business, functional and technical expertise.
Qualifications
Bachelor’s or master’s degree; MBA is a plus
12+ years of relevant and professional work experience as a manager accustomed to acting as the interface of business and technology in an agile and fast-changing environment
Experience managing the implementation and/or solution deployment program and/or ongoing operations in the service industry
Strong project management skills (on time, within budget, according to scope and with flexibility when required, etc.)
Strong knowledge of working with large databases, data visualization tools, IT solution applications; exposure to marketing and sales function is desirable
Creative problem-solving skills; comfortable with handling risks and dealing with ambiguous situations
Strict compliance with initial budget and planning, managing any delays or overruns with service line
Strong communications and negotiation skills that can be employed to build relationships and achieve goals
Comfortable working with all levels of management; ability to critically evaluate and communicate business issues/risks with conviction to client and partners
Ability to act as a thought-partner to clients, client project teams, leaders and partners
Strong analytical and strategic focus; ability to drive exploration and draw conclusions from multiple data sources
Keen understanding of process and knowledge of key client service processes (data management and solution support); ability to incorporate business context to present and describe technical functionalities to that less-versed in technology

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