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Vacancy : Social Media Manager
Company Location : London
Social Media Manager – Marketing
JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK. We will offer consumers a completely new banking choice when we launch in the coming months. Using the Chase brand, the bank will provide products and features tailored to meet the needs of customers in the U.K., delivered via an innovative mobile app.
Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.
Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.
We are seeking a skilled Social Media Manager to create, implement and optimise multichannel marketing campaigns. The role will focus on developing key social campaigns and initiatives that drive brand and business impact, ensuring consistency and relevancy across the social channel mix.
This role will provide plenty of variety. You will collaborate with key internal partners across marketing, growth, design and product to activate campaigns across our social platforms. You will also own the day-to-day running of our social media calendar (using tools such as Sprinklr), and explore new opportunities to drive both organic and paid social media impact.
This position provides a unique opportunity to operate in a dynamic environment within the firm. We work in a hyper-collaborative way and value the following behaviours:
Put customers first
Value common sense and simplicity over complexity
Make decisions quickly and move nimbly
Celebrate diverse ideas
Succeed and fail together as a team
Own the development of Chase UK’s monthly social calendar, incorporating new themes and ideas into the existing strategy
Work with internal teams to create and launch new assets across both organic and paid social
Own reporting for both earned and owned social media, feeding insights and trends back into the business
Support with paid social campaigns, including build, set up and QA
Improve engagement by optimising existing campaigns, using data to uncover opportunities
Work effectively across the business, collaborating with teams to drive a clear and positive experience for our customers
Expand the current employee advocacy program to drive greater engagement from within the business
Explore new channel and/or tools to improve engagement and efficiency
Key Skills and Experience
Previous experience working in a social media marketing role (exposure to paid social desirable)
Experience with Sprinklr (or a similar social media management tool) essential, with Facebook Business Manager and Twitter Ads experience preferred
A passion for exploring the latest social media trends
A natural project manager, with experience in running end-to-end initiatives within a fast-paced environment
Analytical, with a test & learn mindset, comfortable working with data (and data teams) to identify trends and growth opportunities
Strong attention to detail with a focus on effective documentation to support collaboration
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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