Service Transition Manager Job Vacancy in (Abu Dhabi)

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Vacancy : Service Transition Manager
Company Location : Abu Dhabi

Job Description


Responsible for the IT Service Transition activities relating to the cutover of Etihad’s Passenger Services System (PSS). Leveraging existing Service Transition processes, build strong relationships with Product Owners and Service Management & IT Operations stakeholders to ensure the acceptance criteria is achieved in a timely manner whilst ensuring risks and issues are managed effectively. Produce and manage the service transition plan and communicate progress in line with the required program cadence. Ensures all service related artifacts are updated or retired as products are phased in and out.
Single point of contact for the PSS program in matters relating to service transition of IT systems, services, and processes.
Produce and maintain the transition plan and associated status Key Performance Indictors (KPIs) and dashboards
Communicate progress against the transition plan in line with the required program cadence (e.g., daily stand-ups, PI planning, retrospectives)
Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance.
Maintain the risk and issues register relating to the service transition activities ensuring the timely treatment of those items and escalation when necessary.
Ensures product owners are aware of their service transition responsibilities by leveraging existing Service Management & IT Operations processes and procedures.
Education & Experience
5+ years of service management experience across Service Design, Service Transition and Service Operation roles
Demonstrable experience in the management of large service transition implementations
Qualified knowledge of ITSM tooling and ITIL processes (v3 and v4)
Effective stakeholder management across multiple value streams and product owners and other internal teams
Excellent verbal and written skills (English)
Proven experience in the practical use of Microsoft Tooling; Project, PowerPoint & Visio
Solid understanding of networks, infrastructure and application technologies and their applicability to the services provided
Experience of working within SAFe or similar agile practise.
Beneficial – Bachelor’s degree in Computer Science, Information Systems, or equivalent

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.
COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

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