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Vacancy : Service Desk Team Leader
Company Location : London
Service Desk Team LeaderLocation: Angel, London + remote workingBasis: Full time, PermanentSalary: £40k + negotiableWho are we?We are one of the fastest growing MSP IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector.Over the past two years we have grown by 50% and now currently have a team 80 people.70% of our client base are enterprise Accountancy Practices and 30% Professional Services companies. We provide a healthy mix of business & tech consultancy, cloud, and network support, centred around the Microsoft stack.Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that makes the best of your input and knowledge. We live by our shared values which are:Service Centric – We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.United – We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.High Standards – We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.We are Agile – in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.Our Service Delivery TeamOur teams comprise of technical support staff in total – service desk + field engineers, split into 3 teams, managed by excellent Service Desk Team Leaders, and we’re actively hiring.Our Service Desk Team Leaders are client-facing and enjoy acting as the main focal point for escalations of customer technical and non-technical matters and leading by example as they manage and inspire their growing teams.Our Service Desk Engineers, all share the same traits – enthusiasm, agile thinking, collaborative, and customer happiness champions.We are looking for a new Service Desk Team Leader with a strong mix of people skills and technical expertise to manage a virtual team of 10 Service Desk Support engineers and enable further team growth. This is a crucial role for us, and you would be supported by our Head of Service Delivery and other key team members within T-Tech.If you are currently an MSP Service Desk Team Leader who is looking for a new challenge within a high growth market leader, then please get in touch!We would love to hear from you if you think and work collaboratively, with the ability to prioritise and quickly change gears to accommodate the day-to-day challenges of a busy Service desk, which include:Issue resolution; ticket queue management; escalation/conflict/major incident management; team leadership; best practice ITIL processes, including reviews and follow-ups; maintenance and enhancement; reporting including driving quality initiatives and assessments to further improve services, and actively promoting excellent customer service.Our Tech Stack looks like this: Windows Server 2008 to 2016Microsoft AzureOffice 365 management and administrationActive Directory/Exchange managementAccountancy applications – iManage/Caseware/IRIS etcNetworkingDomains/DNSWhat we Offer: Competitive salaries, remote working, and tremendous scope for personal and professional development in a learning-focused environment, working alongside experts in the latest technologies.Job Type: Full-timeSalary: £38,000.00-£42,000.00 per year
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