Senior Manager, Workforce Management Job Vacancy in (Chennai, Tamil Nadu)

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Vacancy : Senior Manager, Workforce Management
Company Location : Chennai, Tamil Nadu

Job Description

Job: Brand, Marketing
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 05/Jan/2022, 1:13:11 AM
Unposting Date: Ongoing

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
Strategy
Through Workforce Optimization, deliver a consistent balance between Cost and Service goals for the organization across units managed.
Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.

Business
The incumbent will be responsible for partnering with:
Business units and Group Functions
Country stakeholders

Processes
Proven track record of executing WFM in BFSI / Third Party BPO with an outlook to drive change
Deliver Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery
Deliver long and short-term staffing requirements; collaborate with business leaders to make staffing decisions that support operational objectives
Manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders.

People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
Proactively provide analysis and recommendations on Operational issues including multi-skilling complimentary queues & advising on appropriate courses of action to correct problems or respond to changes in trends, patterns and business requirements
Ensure adherence to risk management framework.

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Unit Heads of Business units and Group Functions
Country stakeholders

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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