Vacancy : Order Entry Specialist
Company Name : Saint-Gobain
Company Location : 4905 E Hunter Ave, Anaheim, CA 92807
Are you ready to join Saint-Gobain in fulfilling its purpose of making the world a better home? If you are energetic, conscientious, customer obsessed, and enjoy working in a dynamic environment, please submit your resume and application to be considered for this exciting opportunity!As an Order Entry Specialist, you will fill a critical role in our supply chain operations and the overall customer experience for Saint-Gobain’s Specialty Grains and Powders customers. The Order Entry Specialist will perform critical tasks and manage their workload in order to meet customer expectations and the production and planning team to establish correct timelines. The individual is responsible for managing and improving the administrative tasks in the Order Support. This position requires great attention to detail, excellent time management and strong communication skills.Essential Duties and ResponsibilitiesEnter orders within 24 – 48 hours accurately into the ERP systemConduct self-guided research to become familiar with what products are available as well as their costs and benefitsManage order acknowledgment process sending to customersKeep very organized on order entry and system managementTake corrective action when defective goods are receivedReport product and material availability issues when requestedAdminister the process for updating or creating new customers managing master data in accordance with department rulesProcess, review, and send customer invoices ensuring accuracyMonitor Order Support Department general email box and 800 phone line; forward emails, process sales leads, and respond to messages accordinglyManage Salesforce leads assigned to customer service providing customers with requested information or reassigning the sales lead to the appropriate individualAdminister monthly metrics reports in various systems and distribute timelyActively provide feedback for department/process improvementsProvide support to sales team and planning and shipping teamComplete special projects as assignedThe ideal candidate will have the following skills:Proven experience in order entryMust be highly organizedMust be very confident in your overall computer and remote working skillsWorking knowledge of MS Office, ERP systems, and SalesforceExcellent communication and interpersonal skillsA strong analytical mindsetDemonstrated ability to multi-task, prioritize and manage time effectively in a fast-paced, dynamic environment with minimal supervisionProfessional demeanor, reliable, personable, trustworthy and a team playerHigh sense of urgency in order to meet timelinesExcellent computer skills: Microsoft Office 365, ERP system; Salesforce experience a plusMinimum of 3 years’ order entry experience requiredTransportation & Logistics international experience requiredExperienceOrder Entry: 3 years (Required)Data entry: 1 year (Preferred)Customer Service: 1 year (Preferred)Chemicals industry: 1 year (Preferred)Accounting; 1 year (Preferred)EducationHigh School Diploma requiredBSc/BA in business administration or relevant field preferredSaint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.With over 60,000 employees working across 46 countries, Saint-Gobain’s Innovative Materials Sector boasts a unique and profitable portfolio of high-tech and high value-added solutions for housing and construction, mobility, healthcare and industry.A true technology bridgehead for the Saint-Gobain Group, the Innovative Materials Sector is supported by 3 powerful growth drivers: innovation, co-development and research.In the field of High Performance Materials, it proposes a comprehensive range of innovative technologies targeting the housing and construction market, transport, industry and healthcare, and combined into four families of materials: ceramics, polymers, abrasives and technical fabrics. Flat Glass is a world leader in manufacturing, processing and selling glass products for the construction and transportation sector (including the automotive industry).Job Type: Full-timePay: $18.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payExperience:Order Entry: 3 years (Required)Work Location: One location
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