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Vacancy : Operations Development Manager
Company Location : Home Based
Operations Development Manager
As an Operations Development Manager, your job is to lead change across the branch network through delivery of strategic projects that identify new systems or processes. In a field-based capacity, you’ll be identifying and managing projects that improve branch efficiency, improve margin, and minimise commercial loss. Working with both internal and external partners, you will design, plan, budget, communicate and implement new process and systems to enhance branch operations, through Development or Continuous Improvement Projects. All activities undertaken should have the customer front of mind, with the goal of delivering exceptional service to both internal and external customers.
Work with other areas of the Ops Team, as well as other business functions to analyse current processes end to end, identify the root cause for any shortfalls and provide solutions to ensure that they are improved, or simplified
Prioritise workload requirements and resource against tight deadlines for multiple projects
Create simple plans and timelines for complex project activity, that can be clearly communicated – visually, verbally and digitally
Identify and engage key stakeholders and practical resource from across the business, to deliver a projecton time to meet business expectations
Project manage strategic changes including new systems, new process, or continuous improvements, that incorporate requirements from multiple stakeholders and business functions
Lead and deliver projects on time, on budget and to the agreed business standard with minimal impact on BAU business operations
Direct and influence a cross-functional group of colleagues to deliver on their actions and accountabilities in line with agreed timelines
Work with functions such as L&D, HR, Finance and IT to ensure training, KPI reporting and BAU support are approved and delivered to agreed standards
Analyse performance and results to produce formal business updates on results and progress
Onsite visits to capture best practice, support practical setup of new systems or processes, or monitor project implementation across the branch network and central support locations as required
Skills and Experience needed:
Leadership and management capabilities
Strong communication and influencing skills
Structured, methodical, and organised
Ability to create strong cross functional network relationships
Robust planning and facilitation skills
Analytical and problem-solving skills
Ability to work in a reactive and agile way
Project Management experience
Ability to travel with overnight stays where required.
LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. But we’re so much more than just a parts supplier – we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.
We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As part of a $13bn global organisation, we have a number of exciting roles at local, national and even international levels – all with a highly competitive package. With many of our roles, we are happy to talk about flexible working options too. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. If that sounds like you, apply now.
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