Manager- Training – Work From Home Job Vacancy in (Remote)

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Vacancy : Manager- Training – Work From Home
Company Location : Remote

Job Description

Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:

The Manager – Training is responsible for the daily supervision and management of a team of Trainers. The Manager’s primary role is that of coach and developer to ensure that the trainers meet or exceed the standards set forth by Everise and the client.

Job Requirements:

Deliver new hire and onboarding training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures to new trainers
Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
Demonstrated competency in driving strategic attrition improvements
Partner with clients in curriculum design recommendations/modifications to improve the new hire experience
Ensure that all trainees and trainers are actively engaged in the training process through the new hire lifecycle: Planning-Trainer Readiness-SOP’s, Trainer Development, Training Throughput and post 30-60-90 day performance
Validate and inspect trainer readiness and real time in class observations, as well as effective use of Standard Operations Procedures
Conduct proficiency evaluations and certify trainers for the programs to which they are assigned
In conjunction with Operations supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
Demonstrated success with ability to multi task in a virtual environment
Ability to effectively pivot to change in direction based on client and business needs

Qualifications:

Excellent oral and written communication skills at all levels of the organization
Demonstrated presentation and facilitation skills
Excellent oral and written communication skills
2-3 years of BPO Call Center experience-managing 20-40 simultaneous new hire classes
Proficiency in Microsoft Office applications including Excel, PowerPoint and Word
Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
Ability to speak in front of medium to large sized groups of people
Schedule Flexibility
Dependability regarding completion of assignments and attendance
A minimum 3-5 years instructing/facilitating in an adult learning environment (call center)
Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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