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Vacancy : Logistics Manager
Company Location : Dubai
Operational responsibility for efficient and smooth logistics and distribution supply chain operations for all finished goods and promotional materials across all Pfizer businesses within the agreed performance standards, in a well-planned, secure, cost appropriate and compliant manner. Distribution and Logistics includes clearance of goods, reception, storage, distribution to Pfizer’s customers, transportation, and inventory counts and adjustments, following legal, regulatory, environmental and security requirements.
Lead inventory management program in market.
Accountability of Budget Management including preparation of annual budget, variance and forecasting reporting in line with GSC processes
Develop and implement required logistics/supply solutions together with the LSP to ensure adequate logistics support to business strategies in alignment with Global Supply Chain functions and practices.
Lead continuous improvement and operational excellence process and initiatives in the market related to logistics and distribution supply chain
Lead and manage strategic projects for GSC related to network logistics changes, product change management, LSP changes (applicable to LSP markets) and other business critical projects in the market as assigned by the Market Lead.
Accountability for implementation of robust and process/cost efficient Returns, Recalls and Destruction processes.
Ensure practices and processes are in compliance with Good Distribution Practices (GDP) and Pfizer’s standards in logistics, customs, trade, security, EHS, quality and serialisation as well as any applicable laws and regulations (Local, US or International)
Drive and support logistics operations optimization through Logistics COP.
1. Logistics Operations:
Management and oversight of logistics and distribution operations in the market in close collaboration with (a) Supply Chain stakeholders including and not limited to : in-market LSP, Logistics Center Zaventem (LCZ, Belgium) or plants (and manufacturing sites), market planning and customer service teams, Quality Operations, Operational Compliance SMEs, and Third Party providers; (b) with additional stakeholders including and not limited to: In-Market Commercial, Legal, Finance teams, internal and external Regulatory bodies, consultants and industry collaborators.
Inbound / Import Operations
Lead and direct a process plus cost efficient, GDP compliant and integrated inbound process including receipt of products from Logistics Center Zaventem (LCZ, Belgium) or plants (and local manufacturing sites) to the Logistics Center in compliance with product quality management requirements; responsible for availability of products through importation accuracy
Implement processes and tracking tools that ensures product integrity and shipment visibility through the inbound supply chain
Evaluate supply delays and risks to supply; escalate to and collaborate with appropriate stakeholders for mitigation actions plan – where necessary deploy Continuous Improvement initiative to drive sustainable results
Responsible for appropriate customs processes availability through import supply chain – this will include and is not limited to SKU accuracy, documentation, VAT/tax/customs tariff, HS codes, Customs regulations, control of limits over bonded facility storage thresholds, import licenses, etc.
Warehousing and Inventory Management
Accountable for implementing and leading a robust inventory management program that ensures inventory accuracy for both quantity and product quality between physical and system (for LSP markets this includes LSP and Pfizer ERP book stocks). The inventory program should include at minimum
Process for an annual full count and pre-defined periodic cycle counts
Process for movement of products to appropriate quality locations (quarantine to saleable, saleable to hold/destruction) to ensure availability of inventory in appropriate quality locations at any given time
Process for system reconciliation
Process for finance recording, reconciliation and adjustments
This is achieved by liaising with the Finance team, Quality team, ERP functional teams, GFSS, and the LSP’s on inventory and Sales Order Management issues.
Liaising with LSP’s/ Project teams on development of inventory interfaces / processes with regular monitoring and correction of errors.
Regular reconciliation of LSP’s and Pfizer ERP inventory levels and action’s implementationas needed.
Accountable for implementing and leading the destruction process for expired/near expired/damaged inventory in destruction location at the logistics center
Support Market Lead in identifying opportunities at obsolescence reduction and inventory on hand as guided by finance management
Distribution Operations and Reverse Logistics
Lead the implementation and monitoring of an efficient and effective distribution operations to market(s) by balancing cost and lead time
Selection and validation of appropriate transportation modes to market(s)
Ensure product integrity through delivery chain through standard operating procedures
Liaise with LSP’s and demand managers in transferring product between markets. This includes, arranging temperature conditions paperwork, managing transactions within ERP, and sourcing credits from the LCZ, where necessary.
Lead the procurement management of packaging material and data loggers to ensure availability for shipments while maintaining optimal cost chain – implement reverse logistics wherever possible
Lead the returns and recalls management process and destruction process
Lead the Market serialization program with respect to Logistics enablement and in accordance with market directives and requirements.
2. Registration Phase Products (Launches)
Customs requirements checks and review with custom agents
Samples and ref standard MoH applications, shipments, payment and delivery arrangements
Financial/Physical routing setup in the systems
3. Material Master Management
Management of the local Item Master Process (Set-up & Maintaining Master Data)
Interaction with internal & external stakeholders (Commercial, Customer Service, Finance etc.)
Item Master Management (through ERP)
4. Distribution Costs:
Accountable for market annual budget management process for distribution expenses at the distribution center
Lead the GSC market annual budget preparation through appropriate expense tracking and trend analysis, volume and revenue growth forecast
Lead the variance and forecasting processes on a quarterly basis
Meet with budget/forecast through intelligent management of costs and driving cost avoidance/savings through the year
Third Party Invoicing
Ensure Third Party invoicing and payment process is streamlined, Ariba & ERP PO’s for necessary suppliers are available. Cost center are accurate; where needed drive appropriate corrective actions including LSP invoice correction or GFS problematic PO’s / Invoices resolution
Arrange for Third Party vendors to be set-up as per FCPA procedures.
Responsible for reviewing and submitting monthly accrual reports to the Finance department.
Orders management in ARIBA : Create purchase orders (follow up signatures and payment), ensure FCPA requirements fulfilled, control invoices and timely payments to the vendors.
5. Quality and Compliance:
Ensure compliance with required regulations, policies and procedures, and Pfizer standards for quality, security, customs, trade, dangerous goods, controlled products, temperature controlled and high value products and EH&S. This includes all applicable local, US, regional or international laws
Accountable for accuracy of ERP system in line with product information including and not limited to SKU number, description, batch details, manufacturing and expiry dates, country of origin
Implementation, monitoring and control of standard operating procedures related to the logistics operations (including and not limited to SPs and KPIs for Import/Inbound, warehousing, distribution and all other logistics operations
Lead the supplier management process through selection, contract management, compliance management/validation and performance management of supplier – this is extensively applicable to LSP markets (RFP process, Service Agreement, SOPs and KPIs), while as required (in selection of any outsourced processes) is relevant to in-house markets also
Co-Lead in-market Compliance and Quality Assessments or Audits with capability SME. Responsible to ensure appropriate readiness for assessments and audits in the market (including readiness with LSP) by liaising with appropriate stakeholders.
Lead or support external audits either from Pfizer third party or Government bodies
Embed QTS appropriately and maintain the incident reporting in a timely manner; ensure appropriate preventive and corrective measures are taken and in time to meet committed timelines
Rework Co-ordination: Liaise with Third party suppliers, regulatory, medical affairs, Business Units, Demand Management, to aid with the rework process, including arranging transportation and managing the financial aspect of reworks in local Third party suppliers
6. Project Management and Operational Excellence:
Lead and direct continuous improvement and Operational Excellence projects for the logistics operations delivering cost and process efficiencies.
Lead (or support) strategic projects in the market including and not limited to network logistics, product change management, LSP changes (applicable to LSP markets) and other business critical projects in the market or as assigned by the Market Lead
Lead and promote standardization, optimization, and replication of Logistics Operations across EMEA through Logistics-COP engagement – engage in Demand and Customer Service COP forums/initiatives, actively contributing to end-to-end process optimization and best practice implementation
7. Metrics / Reporting
Accountable for market’s LSP / distribution expense related to warehousing and transportation; responsible for variance and Forecast reporting
Project Management Reports (as applicable)
Pro-actively analyze trends of data, draw conclusions and recommend/lead corrective action in order to ensure maximum efficiency of the processes.
Lead KPIs and business review meetings with LSP(s) based on set frequency; accountable for LSP meeting Service Level Agreement requirements
Responsible to ensure metrics and T1/T2 inputs related to logistics operations are updated accurately and in a timely manner
Ensure IMEx 6 tools implementation in workspace (Standard Work, PCT, VMC, CI loop, Structured Gemba and Coaching deployment), prepare T2/T3 Dashboard and Lead and direct continuous improvement projects for the logistics operations delivering cost and process efficiencies.
Job Specific technical/Functional/Professional Competencies:
Strong supply chain management skills
Knowledge of the Pharmaceutical industry and healthcare environment
Proven ability to work in a complex matrix organization with issue resolution skills
Customer Focus (internal and external)
Agility to consistently perform in a dynamic environment
Communication & Influence – strong interpersonal skills required to interact with various levels of management to deliver required outcomes
Strong system skills & understanding
Strong data analysis and PC skills
Possessing strong innovation mindset and strategic thinking
Project Management skills – to manage multiple projects and competing priorities
Negotiation skills – to manage internal & external negotiations as required
Experience and Knowledge
5+ years’ experience in similar roles in supply chain in a multinational organization and/ or pharmaceutical industry is required
Bachelor degree required – preferably in Business Administration, Operations Management, Supply Chain or Logistics Management
Incumbent must be fluent both written and verbally in English and regional/local languages is preferable
Logistics Model: LSP
Geographic Scope: Gulf Markets
Number of reports/associates N/A
Distribution Budget of app. $2M
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Logistics & Supply Chain Mgmt
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