Knowledge Engineer, Alexa Knowledge Skills Job Vacancy in (Santa Barbara, CA)

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Vacancy : Knowledge Engineer, Alexa Knowledge Skills
Company Location : Santa Barbara, CA

Job Description

Bachelor’s degree, or equivalent, in an analytical field
Experience working simultaneous projects with cross-functional teams

Job summary
How would you like to work on cutting edge technology and help Alexa answer questions better? This is your chance!

Alexa delivers a host of different experiences from telling jokes and setting timers, all the way to answering sophisticated questions on a wide range of topics. Cutting edge advancements in natural language processing and artificial intelligence power these solutions, and when it comes to question answering, knowledge engineers play an important role curating content and fine tuning those systems.

That’s where you come in. We’re looking for a Knowledge Engineer to join us in sunny Santa Barbara (hybrid work arrangements available) to help us expand Alexa’s knowledge base and make her the most intelligent assistant in the world. As a Knowledge Engineer in this role, you will be responsible for solving complex problems like identifying the optimal technical and UX strategies for answering questions customers ask Alexa. You will become an expert in the ins and outs of launching engaging question and answer experiences on Alexa. But there is more – something particularly special for this role – you’ll be helping Amazon customers leverage these technologies to build Q&A experiences that are customized for their customers.

Alexa Knowledge Skills allow a third party to create voice apps (think app store for Alexa) that provide Q&A over their unique data. A hospital can enable patients to request services and their family members to ask about visiting hours and cafeteria menus. A financial institution can allow their customers to ask about mortgage options and rates simply by asking Alexa. Alexa Knowledge Skills democratize the process of making Alexa smarter. For more info, check these out:

https://aws.amazon.com/alexaforbusiness/knowledge-skills/
https://developer.amazon.com/en-US/blogs/alexa/alexa-skills-kit/2021/04/announcing-alexa-knowledge-skills-now-available

We are looking for a Knowledge Engineer who wants to help third-party Knowledge Skill builders effectively use the tool to deliver value to their customers. Your role will have you in direct contact with Amazon customers helping them analyze their requirements, properly structure their data, and fine-tune Knowledge Skill configurations and deployments. And you will influence product strategy and direction with what you learn through these customer engagements.

Specifically, you will:

Work with customers to understand the requirements they have to make Alexa smarter for their customers
Help them identify and best use the most appropriate Knowledge Skill templates
Help them identify sources of data and build pipelines for ingestion of that data into Knowledge Skills
Help them leverage skill usage metrics to adjust data and skill configurations to optimize their customer experiences
Partner with Amazon software developers, product managers, and business leaders to enhance Knowledge Skill capabilities.

Sound interesting? Please reach out today.

Ability to think critically
Demonstrated quantitative, systematic approach to solving problems
Strong logical and conceptual thought processes
Ability to work autonomously with minimal supervision
Excellent communication and team skills
Technical interest (e.g. Python, MySQL, HTML, Javascript, ETL, Excel)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Note: these Jobs are Sourced from Indeed.com and closemile held no responsibility for any error.

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