International Consumer Business – Learning and Development Co-Ordinator Job Vacancy in (Edinburgh)

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Vacancy : International Consumer Business – Learning and Development Co-Ordinator
Company Location : Edinburgh

Job Description

Do you want to play a key role in a dynamic, fast paced, people centric environment? Do you have a passion for processes and getting a job done properly? Do you spend your days planning, curating and guiding others using your analytical and organised way of working? If you’ve answered yes to the above and want a new challenge then we want you!
Our Customer Operations is at the heart of the new Chase International Consumer business, part of the Consumer & Community Banking (CCB) Line of Business within JP Morgan Chase. JPMorgan Chase, is a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team on hand 24 hours a day, 7 days a week.
We are actively seeking a Learning and Development Co-Ordinator to join our Learning Experience team and support the Learning Experience Lead to help us shape the future of banking for our customers. If you are successful, we want you to bring your best self to work each day, encourage, develop and create to provide a WOW service in a culture built for success.
What you’ll do in this role is:
Help schedule and co-ordinate all training demand using our LMS and planning resources, ensuring that the Learning Experience team can meet their demand by working in powerful partnership with our planning and people teams
Help identify training needs and ensure our content and material is fit for purpose by scheduling and conducting meetings with senior management, leaders and project teams to proactively identify topics to be addressed or areas in need of additional support from the LX team
Ensure that learning activities run on time and our LX Specialists have everything they need. This includes room coordination and booking, diary management and any relevant training documentation is provided
Maintain all learning and competence records to ensure that they are aligned to data protection standards as well as company and regulator requirements, ensuring our statutory training requirements are met
Provide support and guidance to LX Specialists, LX Designers, line managers and employees on all matters relating to L&D administration and content to ensure smooth L and D delivery and prompt resolution of enquiries
Manage and ensure completion of ad-hoc or new job requests made to the LX team by the Operation, Change and Product tribes, gathering up new requests and working with the LX Lead to allocate the work across the team and track completion
Gathering up, sharing and collaborating with our Business Analysts to identify trends, ROI and the LX teams effectiveness
A typical day in the role might look like:

You start the day by joining the morning sprint with the LX team and running through the days plan for the team, answering any questions and double checking everyone has what they need for the day to go off without a hitch
You then join a meeting with the Business Change team to find out what new product features and app changes are being released in the coming app release, taking a note of all the changes that will be required to existing material and any new content required, creating a ticket for each to be allocated to the LX Designers for completion
A People Lead then reaches out to confirm if one of their team members has completed a Customer training module and if not can they participate in the next occurring session
After lunch you catch up with the LX Lead and you go through the delivery plan for Q2 ensuring that there are no gaps in capacity and making sure everything is accounted for
You then ensure that the LX mailbox is up to date and any queries answered
Lastly you catch up with an LX Designer in the team to take them through their next piece of work; a new feature is launching in our CRM tool and they need to design a piece of content that will equip our people with the knowledge to use it. You share the requirements and initial build order to help them prepare a plan
These are just some of the things you can expect to get up to when you join the Learning Experience team at Chase International.
Essential experience for this role:

Experience working within a learning and development function
Excellent interpersonal skills
Evidence of strong administrative and organisational skills
Ability to prioritise workload and multi-task effectively while considering future organisational requirements
Ability to effectively organize and manage multiple training initiatives simultaneously
Ability to work effectively under pressure
Instructional experience in a group business setting preferred
Strong team player, with a collaborative approach to learning
Excellent IT skills, including proficiency in the full Microsoft Office suite, especially Excel and Sharepoint
Proactive and enthusiastic with an innovative approach to work
Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
Extensive knowledge of best practices in creating instructional materials
Experience creating training plans and materials for all departments
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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