Head of Quality UK and Ireland Job Vacancy in (London)

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Vacancy : Head of Quality UK and Ireland
Company Location : London

Job Description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Head of Quality UK and Ireland
London Heathrow
Are you a Quality Management professional with strong leadership and operational experience looking to join a global brand at an exciting transformational time?
We are looking for a talented Head of Quality to join our Airfreight team, reporting to our Airfreight Director for our Ireland and UK cluster, this role will focus ensuring the principles of Quality (this entails ISO, GDP and TAPA) are consistently evident within our Airfreight structure (this includes our people, our processes and our equipment).
You will spearhead and maintain a resilient and compliant airfreight operation and consequently maintain the quality and the integrity of cargo according to customer and regulatory requirements. You’ll also drive continuous Improvement initiatives in alignment with Schenker’s quality vision and mission.
We are seeking an individual who can develop, shape and drive our Airfreight operational capability, drive exceedingly great customer service and growth aspirations.
The Role
Quality management systems – Maintain, monitor and continuously drive improvement in our Quality Management Systems, (ISO, Cargo IQ, GDP) at Cluster through to Branch Level
Continuous improvement – Oversee the quality and drive continuous improvement initiatives linked to Air Freight Facilities/Warehousing inside the UKI Cluster through to branch level.
Projects and initiative – support and drive activities including driving GDP implementation project on a cluster level
Auditing – Completing internal operational audits in compliance with ISO, GDP and TAPA and Cargo IQ management systems and being actively involved with external audits including customer and certification, specific to quality within air operations. You’ll also be responsible for the approval of subcontractors (including regular audits) and relevant equipment/facilities and processes, ensuring agreed KPI’s are met.
Systems – Supporting the Air Product with compliance and validation of key IT Solutions and Platforms, Cargo IQ, KPI’s & TMS.
Customer focus – Driving completion of customer complaints, root cause analysis and monitoring resultant corrective actions. Use Cargo IQ to provide transparency, visibility and process control to the customer along their supply chain from shipper to consignee.
Bids and tender support – Attending key Account quarterly business reviews, management reviews and supporting with customer tender process.
Communication – Delivering quality based ethos and communications throughout Air Product across the UK & Ireland Cluster.
Training – Monitoring and delivering specialised training programmes throughout air product across the UK & Ireland Cluster.
About you
You’ll have demonstrable Airfreight quality management experience plus experience of working within the healthcare vertical, working in a similar role. You will have strong demonstrable stakeholder engagement and customer engagement experience coupled with strong communication skills (both verbal and written).
You’ll have auditing, operational excellence and quality assurance experience such as 5S, Kaizen, Lean Six Sigma.
You’ll be passionate about delivering training, upskilling and supporting teams
Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden schwerbehinderte Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.

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