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Vacancy : Director of Hotel Operations
Company Location : Remote
Who we are…
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for…
A Director of Hotel Operations that is obsessed with providing the absolute best luxury guest experience in the hospitality industry. Our Director of Hotel Operations will create processes and technology that enable us to expertly manage our growing portfolio of hotels. This leader will be part of the Headquarters Operations team and work with other leaders to enable field and vendor teams to easily integrate the management of operationally complex hotels into our established best-in-industry workflows. The ideal candidate will be an experienced technologist that understands how to create error-free physical and digital processes. This individual is obsessed with hospitality experiences and knows how to work with others to obtain the necessary outcomes.
What you’ll do…
Create and implement operational processes or technologies for the maintenance and care of AvantStay hotel properties with an eye toward high end branded luxury
Work with the VP of Operations to ideate and create a unique branded in-unit experience for all hotels to differentiate AvantStay from other hotel operators
Communicate the vision for AvantStay hotels to a variety of internal and external stakeholders
Collaborate with internal and external teams to ensure hotel properties are onboarded on time and according to brand standard
Simplify the management of complicated properties and guest experience while not reducing expected experience outcomes so that AvantStay can leverage its already robust field operations, concierge, and vendor teams
Establish, monitor, review, and report on key performance indicators or metrics to internal stakeholders
Collaborate with internal teams to ensure smooth end to end differentiated and luxury guest experience
What you’ll bring…
5+ years of professional experience, preferably in a tech-enabled luxury hotel, rapidly scaling physical operations or regional boutique hotel management
2+ years of working with product and engineering teams to build both internal and external facing software solutions
2+ years of experience within branded hospitality
Must be US-based and willing to work some weekends and some evenings full time
Strong written and phone communication skills
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Clear understanding of the decisions that drive guest experience
Focused, hard-working and willing to do what it takes for us to reach the next stage
Ability to think on your feet
Eager to learn and implement new software and hardware solutions
Experience in real estate, hospitality and/or tech is a plus.
Perks + Benefits
Salary: $110,000 – $120,000
Benefits and Unlimited Paid Time Off
Team bonding and off-site events
Complimentary and discount stays at AvantStay properties
When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity…We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.
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