Customer Service Representative Job Vacancy at Transcard Payments LLC (Remote)

Vacancy : Customer Service Representative
Company Name : Transcard Payments LLC
Company Location : Remote

Job Description

Who We Are:
Transcard is a fintech company that specializes in providing innovative cloud-based payment solutions to financial institutions, corporations, and governments throughout the U.S. Our funds disbursement and managing platform take the regulatory, time, and cost burdens off the payer, while providing payees secure, self-service options for receiving their money.
At Transcard we believe payments should be personalized for recipients and stress-free for businesses. Through our proprietary platform, Paynuver; clients can easily create secure cards and/or online payment accounts that disburses funds to any payee in a streamlined, compliant manner, ultimately saving time and cost.
Position Details:
This is a full-time position, working Monday-Friday for our 2nd shift. Compensation will be based on the qualifications of applicant. You will report directly to the Director of Customer Care.
Location: This is a REMOTE opportunity with preference in US. We are unable to offer visa sponsorship.
Our corporate office is located in Chattanooga, TN.
Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401k Match!, Paid Time Off, Life-Disability Insurance, and more)
Please apply and see more job requisitions at:
Essential Duties and Responsibilities:Assumes responsibility for the effective and professional completion of call center representative functions.Receives customer telephone questions and complaints in a professional manner.Answers inbound calls in a timely manner.Responds to customer inquiries.Provides personalized customer service by responding to the needs of the customer.Manages and updates customer profile with the status of each customer.Coordinate with departments to achieve customer satisfaction.Build customer loyalty by meeting customer expectations.Evaluate problems of the customers and provide logical lasting solutions.File disputes for customers in accordance with Regulation E.Replies to all corresponding email.Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.Keeps supervisor informed of significant problems.Corresponds with Fraud Department of potential fraudulent activity.Maintains effective working relations with the operations department
Required Qualifications:
Customer Service Experience
We have 2 schedules available in Eastern Standard Time (EST):
Shift 1:
Monday: 12pm-9pm
Tuesday: 12pm-9pm
Wednesday: 12pm-9pm
Thursday: 12pm-9pm
Friday: 12pm-9pm
Saturday: off
Sunday: off
Shift 2:
Monday: 12pm-9pm
Tuesday: 12pm-9pm
Wednesday: off
Thursday: off
Friday: 12pm-9pm
Saturday: 12pm-9pm
Sunday: 12pm-9pm
Education and/or Experience:Bachelor’s degree preferred or equivalent work experience
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.
No resumes from 3rd party vendors will be accepted at this time.

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