Vacancy : Customer Service Representative
Company Name : Renaissance Life & Health Insurance
Company Location : Remote
Come Grow With Us!Renaissance Benefits has grown 200% in the last 6 years and we’re growing again! We are seeking experienced customer service professionals to help make insurance easy and accessible for our customers!What sets us apart?No Weekends12 paid holidaysStart earning PTO on day 1 with up to 15 days in the first yearSmaller team sizes so you won’t feel like a cog in a wheelCompetitive PayExceptional benefits with employer paid premiums for dental, vision, basic life & disability401(k) with a 1:1 employer match up to 5%What do our CSRs do?Handle inbound and outbound interactionsManage a high volume of calls, while you take our time with every customer, as neededHelp guide our customers through enrolling in benefitsAssist with payment questionsHave a hunger to research and help resolve any claim questions for our customersWhat do we require?High school diploma or equivalentMust be able to work a normal shift within our operation hours of 8am-8pm Eastern Standard TimeAt least one year in a customer service role – preferably call centerMust have a high level of integrity, dependability, and customer focusBe coachable, teachable, and flexibleInterest in providing upsell opportunities without the pressure of meeting quotasAbility to take phone calls as well as utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functionsMust be proficient in all Windows based software applications such as Word, Excel, and OutlookJob Type: Full-timePay: $15.00 – $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:Monday to FridayApplication Question(s):Do you have your insurance license?Experience:Call center: 1 year (Required)Work Location: Remote
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