Customer Service & Operations Delivery Manager Job Vacancy in (Bengaluru, Karnataka)

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Vacancy : Customer Service & Operations Delivery Manager
Company Location : Bengaluru, Karnataka

Job Description

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Delivery Manager
Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments
You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
What you’ll do
As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.
Your responsibilities will include:
Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
Acting as an internal consultant to enable and inform effective standards, processes and controls
Delivering the management of key controls and support in the maintenance of the business continuity plans
The skills you’ll need
We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. You’ll need at least two years’ experience of managing a team, with at least five years’ experience in AML, KYC and CDD domain.
Additionally, you’ll have:
Good knowledge of operations, process management and products
The ability to develop business and technical architectures
A background in technology governance
An understanding of internal and external regulatory frameworks
Certification in AML, KYC and CDD domain would be beneficial

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