Vacancy : Customer Service Agent
Company Name : SYKES
Company Location : 921 Strickland Bridge Road, Fayetteville, NC 28314
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.Join us as a Customer Service Representative to assist customers in the financial services industry in obtaining and maintaining banking information related to their accounts. In this role, you’ll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment. You’ll shine in this position if have experience or interest in the financial services industry and a strong passion for helping customers.Work with us and you’ll enjoy: Full-Time Schedule (40 hours/week)$13.00/hour + monthly incentives, with pay increase after training and another pay increase after 6 months100% Paid TrainingFull benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement planPaid time off100% company paid college tuition program through Ashford University (online) after just one year of employmentRequired qualifications, skills and experienceA high school diploma or GED and are at least 18 years oldExcellent communication skills (both written and verbal)Ability to multi-task and adapt to changes quicklyDesired qualifications, skills and experiencePrevious banking or financial services experience (preferred but not required)Customer service experience in a call center environment (preferred but not required)During this time of the COVID-19 pandemic, we’re keeping your health and safety top-of-mind. We have implemented the following procedures at our Fayetteville location:Video interviewing tools so you can interview for a job with us right from home!Increased hand sanitizer stations and wipes throughout the facilityMask required 100 percent while in facilitySick call out and assessment with HREnhanced cleaning daily in facility, with a concentration on highly touched surfacesEducational videos and signage throughout the facility providing updates and informationDay one education session regarding COVID in and outside of workplaceCommunication/deep clean/Quarantine process for all positive cases or potential exposureJob Type: Full-timePay: From $13.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork Location: One location
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