Vacancy : Customer Experience Agent
Company Name : Hims and Hers
Company Location : Remote
Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.Weekend availability requiredResponsibilities: Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communicationsResolve issues in a personalized, accurate and timely mannerBuild long-term relationships with our customers by offering advice related to products and servicesBecome an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environmentComplete trainings and up-trainings as-neededMaintain highest level of discretion when dealing with customer issuesStrive to meet and exceed structured performance targetsReport on customer trends and feedbackComplete occasional overtime when needed by the business to maintain SLAsExperience and Skills: 2+ years work experience1+ year experience in a customer-facing support roleAbility to balance attention to detail with efficient execution in a fast-paced environmentExcellent problem solving and communication skills with a high attention to detail and qualityExperience working in multiple systems and successfully navigating multiple sources of informationPossesses a customer-first, eager-to-help approachAbility to demonstrate strong writing skills, spelling and grammarWilling and able to work autonomously in a remote setting and able to stay proactively engaged with the wider teamWillingness and ability to work non-standard business hours, including weekends, evenings & holidaysTo have your application reviewed immediately, please apply here – https://boards.greenhouse.io/himshers/jobs/4842907002Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.’Job Type: Full-timePay: $17.00 – $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfit sharingVision insuranceWork from homeSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Required)Work Location: Remote
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