Vacancy : COCKTAIL SERVER CASINO
Company Name : Plaza Hotel & Casino LLC
Company Location : 1023 Fremont St, Las Vegas, NV 89101
The VISION of PlayLV Gaming is to be the place to be Downtown, and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!
Our guiding principles are:
Always do the right thing
Be respectful and considerate – everyone matters
Deliver more than others think possible
Show passion for what we do and enthusiasm for who we are
Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.
POSITION SUMMARY: The primary purpose of the Cocktail Server is to provide friendly, attentive and timely service to create an exceptional experience for all of our guests. Each Cocktail Server’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer.
Top 5 Specific Job Functions:
Greets guests in a friendly, timely manner and requests primary beverage order
Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel
Prepare garnishes for drinks
Expedites drink orders for each guest quickly and accurately.
Maintains a guest focus while performing all duties
Other Specific Job Functions:
Assumes 100% responsibility for quality guest’s experience
Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes
Takes beverage orders from guests
Communicate orders into system through Bartender ensuring transmission is verified
Ability to provide complimentary cocktails to gaming customers based on company gaming standards.
Transports glasses back to bar for washing and disposes of trash in designated receptacles.
Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Anticipates guest needs, when possible
Communicates with servers and managers regarding guest requests.
Performs all other job related duties as assigned.
Other related duties as necessary
RESPONSIBLE ALCOHOL MANAGEMENT
Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
Responsible for accurately checking Guest identification
Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
Comply with all state and federal liquor laws
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION and/or EXPERIENCE:
Must be 21 years of age
High school diploma or equivalent
One year previous high volume cocktail experience
Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Must possess excellent customer service and communication skills
A highly motivated and energetic personality
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must be able to work any day of the week and scheduled shift
Must be able to get along with co-workers and work as a team
Must possess basic math skills
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.
Ability to handle cash and accurately make change.
Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
Alcohol Awareness Card
PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Must be able to lift 50 lbs.
Must be able to stand/walk for long periods of time
Must have the ability to work indoors and be exposed to various environmental factors, such as, but not limited to noise, dust, and cigarette smoke
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