City Operations Manager Job Vacancy in (Manchester)

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Vacancy : City Operations Manager
Company Location : Manchester

Job Description

If you are looking for a versatile role with lots of responsibilities in Operations, this job is for you!
You will be end-responsible for our food delivery operation in one city. This means leading a team, connecting with the partner restaurants, checking the city KPIs and making strategic decisions to grow and improve the business in Manchester.
Key Responsibilities
As the City Operations Manager of Manchester, you are responsible for the entire food delivery service of Just Eat in your city. To manage a smooth operation and grow the success, these are your responsibilities:
-Managing overall the operations in your city
-Making sure daily tasks run smoothly by managing the shift-responsible team members
-Planning ahead in order to grow and improve the food delivery operations in your city
-Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws
-Overseeing the development and measurement of the city KPIs and drawing conclusions for strategic decisions
-Collaborating closely with HR, Business Planner, Continuous Improvement Specialists and Support teams
-Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants
-Managing and building relationships with our partner restaurants and helping in resolving their questions in regards to deliveries
Required skills and experience
-Completed vocational training with working experience and/or university degree
-3 + years of work experience in Operations (preferably locally- Manchester)
-Previous experience in team management
-An outgoing, motivating and strong communicator whether face to face, through phone or email
-(Near-) native level of English
-Good working knowledge of Microsoft Excel/Google Sheets
-Analytical mindset and ability to translate numbers into actions in our food delivery
-High level of service orientation
-Willingness to keep an eye on your phone and jump in when needed, in evenings and weekends
Why work at Just Eat
Just Eat is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.
We’ve built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries – with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.
We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.
We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We’re passionate about nurturing our people and offering full training programs to support our employees – helping them to develop their careers in a way that suits them.
No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat We’re a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colorful and complex selves to work every day.
Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at for assistance.

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