Vacancy : Business Development Manager
Company Name : Visa
Company Location : Dubai
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
The Business Development Manager (BDM) will be responsible for managing a portfolio of small and medium sized Visa clients, and to drive business growth for Visa and its clients. The BDM will develop and maintain the relationship between Visa and its clients, represent Visa to its clients, and execute the strategy for the markets. The BDM will identify opportunities for business growth, and work with clients and internal Visa stakeholders to execute on them. The BDM will work closely with the country team and the Mid-Market Business Development team to create and implement initiatives, solutions and processes to grow our business in this client segment. In addition to overall ownership for an assigned portfolio of clients, the BDM will also drive sales of Value-Added Services such as risk products, data products and advisory services to all Mid-Market clients across GCC.
Principle Responsibilities/Key Results Area
Handle all aspects of a portfolio of Mid-Market clients to grow Visa’s business with them
Support GCC Head of Mid-Market Clients in building and rolling-out a standardized service model for Mid-Market clients across GCC
Identify and execute on opportunities for revenue growth within the Mid-Market segment and deliver on the assigned revenue targets
Develop product roadmap and sales plan to grow the business; collaborate with all members of the Visa GCC team to drive sales
Deliver incremental revenue through sales of Value-Added Services such as risk products, data products and advisory services that meet needs of clients.
Support clients in obtaining of new licenses, opening of new BINs, card design and authorization improvement initiatives
Upskill clients in a targeted manner through training sessions, webinars and workshops
Work with other members of the GCC Mid-Market team and the UAE Business Development team, including taking on additional responsibilities to balance workload when required
Attend to service requests, queries and issues of Mid-Market clients, and provide timely and effective solutions
Manage activities such as maintaining and updating clients contact lists, and keeping CRM software tools up to date.
Ensure compliance with Visa requirements of service levels, integrity of records and complaint resolution
Create and publish periodic client reports (weekly/monthly/quarterly) as agreed with the General Manager- UAE, Bahrain, Oman (UBO) and Head of Mid-Market explaining portfolio performance and comparison against targets
Maintain regular contact with clients via phone calls, emails, sales visits, and client meetings
Reporting Relationships & Interactions
Based in Dubai, UAE, this role reports to General Manager-UBO, with a second reporting line to the GCC Head of Mid-Market Clients
This position will involve frequent interaction with key Visa stakeholders, including financial institutions, processors, acquirers etc.
This individual is expected to interact effectively with all levels of Visa management and staff
Strong collaboration skills and teamwork are a must as the individual will have to work closely with colleagues located across the globe in various functions like Marketing, Products, Merchant Solutions, Finance, Consulting, Risk etc.
Experience in business development, with execution focus and ability to deliver against tight deadlines
Understanding of the four-party payments ecosystem and respective roles and responsibilities of each participant
Experience in external client facing roles delivering projects or products
Strong analytical skills and commercial acumen with ability to structure compelling offers and commercial deals
Excellent verbal and written communication skills; must be able to interface with clients and with senior leaders within Visa. Able to explain business and technical concepts to a broad audience in an approachable way to influence and drive adoption
Ability to operate independently to create a plan, obtain buy-in from stakeholders and execute effectively on multiple priorities in a fast paced and dynamic work environment
Collaborative and resilient; able to rally corporate resources and functional experts to drive business objectives
Ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment
Quick learner and able to deal with complexity
Ability to understand marketplace dynamics including the regulatory environment, technological and consumer behavioral shifts and tying this back to impact on Visa
Strong Microsoft Office skills (Word, PowerPoint, Excel), with ability to utilize systems to extract, capture and interpret data
Sales, negotiation & influencing skills
Creation of professional briefs and presentations
Bachelor’s Degree in Business or related field, with at least 4 years professional experience in retail banking / financial services / payments sector
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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