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Vacancy : Assistant Branch Manager
Company Location : Los Angeles, CA
USC Credit Union is looking for an experienced Assistant Manager located in our corporate branch, steps from USC’s University Park Campus. This position is responsible for supervising and coaching assigned staff to ensure service standards are met. The position is also responsible for building and fostering relationships with USCCU’s members and potential members. The Assistant Manager gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.
Responsibilities include, but are not limited to:
Assigning prioritizing, and scheduling work. Assessing performance and providing regular feedback to staff
Consistently meeting established performance standards and participating in professional development programs to increase service standards and sales goals
Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
Processing member transactions efficiently, accurately, and in a timely manner. Includes loan payments, new account application, lending applications, and all related documentation
Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions; exploring other lending alternatives with members, as appropriate
Approving and funding consumer loans in accordance with credit union guidelines. Completing documents required to perfect a lien on consumer loan collateral
Informing members of loan denials and providing counseling regarding opportunities for improvement and future eligibility
Opening IRA share accounts including deposits, transfers and rollers
Opening fiduciary accounts including but not limited to trusts, UTMAs, processing deceased member claims, representative payee, club accounts, small business accounts, etc.
Assisting members in completing appropriate documents required to ensure tax protection status
Assisting with training of other member service representatives
Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services
Performing other related duties as assigned or requested
In addition to above, the ideal candidate will possess:
Five years’ experience in in sales, retail or financial institutions (operating in a sales-driven environment)
Comfortable in a competitive, high volume and fast pace environment
Ability to consistently meet or exceed established performance goals in a financial services environment
Flexibility with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
A high sense of urgency, attention to detail, initiative and integrity
Exceptional interpersonal, customer service and communication skills
USCCU offers a competitive salary and perhaps the best benefit package in the credit union industry. We are a member-focused, financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.
Minimum Education: High school or equivalent Minimum Experience: 5 years Minimum Field of Expertise: Five years’ experience at a financial institution, interpreting and applying pertinent policies, procedures, regulations, and requirements. Knowledge of credit union service standards and loan operations, as well as all relevant local, state, and federal regulations governing financial institutions. Experience in a management or leadership role. Written and oral communication skills, able to provide both detailed information and summaries to relevant stakeholders.
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