Vacancy : Accounts Receivable Specialist
Company Name : U.S. Legal Support
Company Location : 16825 Northchase Dr, Houston, TX 77060
Come join one of the fastest-growing legal services companies in the United States.
U.S. Legal Support is a privately held company with over 85 offices located across the United States. As one of the leading providers of litigation services, U.S. Legal Support is the only litigation support company that provides a full suite of court reporting solutions, record retrieval, interpreting & translations, trial services, and transcription services to law firms, major corporations, and insurance companies nationwide.
At U.S. Legal Support we work hard to encourage everyone at to bring their authentic selves to work every day. We offer a variety of flexible work hours and family-friendly benefits to our employees.
Medical, Dental and Vision Coverage
Flexible Spending Accounts
Short- and Long-Term Disability
Paid Time Off including 9 Holidays
Paid Parental Leave
Employee Assistance Program
The general duties as an Accounts Receivable Specialist for U.S. Legal Support include engaging with a portfolio of legal firms through phone and e-mail to ensure timely payment invoices while promoting US Legal Supports standards of quality and customer service.
Essential Job Functions:
Decrease DSO of assigned portfolio
High-volume of outbound contacts and correspondence in a performance-based environment reaching 70 firms per day
Perform a range of duties in the administration of collection activities, such as processing payments, creating disputes, and answering tier 1 billing questions with a portfolio ranging from 700-1000 firms
Research and resolve invoice disputes, including timely follow-up with field offices
Enter detailed, professional notes with specifics as to contact person and commitment obtained
Organize follow-up phone calls and maintain a schedule of escalating files to the supervisor
Maintain a polite, positive, and courteous approach combined with the ability to convey the applicable message with each call
Prepare for and participate in monthly A/R calls with upper management
Perform other assigned tasks and duties necessary to support the Department
Establish and maintain effective and cooperative working relationships within the assigned portfolio and organization
High School Diploma, relevant college course work preferred
1-3 years experience in a fast-paced customer contact environment
1-2 years experience in collections, accounting, or accounts receivable, preference given to candidates who have a stable work history with minimal job changes
Proven history of success in collections and/or customer service
Attention to detail and accuracy
Commitment to customer service excellence
Must be articulate and write clearly
Possess an aptitude for basic accounting
Ability to prioritize multiple functions
Demonstrate business persuasion skills
Goal-oriented and able to self-manage to meet KPI’s
Intermediate Excel skills with the ability to use pivot tables to extract information
Must have familiarity with Adobe and how to create, combine and organize PDF files
Reliability and dedication to meet team goals
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